GDPR Compliance

Privacy & GDPR Policy

Learn how Rich Way Cafe collects, processes, and protects your personal data.

Last updated: May 25, 2026

At Richway Cafe, we take the privacy, safety, and security of our customers and website visitors very seriously. This privacy statement details the types of personal data we collect, why we collect it, how it is processed, and your rights under the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.

1. Information We Collect

When you contact us using our online enquiry form, we collect necessary personal details to respond to and process your request:

  • Your Name
  • Contact details (email address)
  • Your message content (e.g. details regarding takeaway, large party bookings, or general enquiries)

2. How We Use Your Data

We use the collected information strictly for customer service and operational purposes:

  • Responding to messages, feedback, and customer questions.
  • Handling and confirming takeaway requests or large party catering enquiries.
  • Optimizing website performance and troubleshooting systems.

3. Privacy-First Analytics (Umami)

We believe in a tracking-free web experience. We monitor traffic using Umami Analytics, a privacy-focused analytics tool.

  • No Cookies: Umami does not write cookies to your device.
  • No Personal Tracking: No personal details or IP addresses are stored. All traffic metrics are fully anonymous and aggregated.
  • GDPR Compliant: Because no personal data is collected or tracked across websites, a cookie consent banner is not required for this website.

4. Data Sharing & Security

We enforce strict data policies to protect your information:

  • No Third-Party Sharing: Your personal data is never sold, leased, or shared with third-party companies for marketing purposes.
  • Secure Transmission: Form submissions are sent over encrypted HTTPS connections directly to Georgie's mailbox and are accessed only to resolve your request.

5. Your Rights

Under GDPR and the UK Data Protection Act 2018, you have several rights regarding your data, including the right to request access to the information we hold, request corrections to incorrect data, or request the deletion of your personal details.

If you have any questions or would like to request data deletion, please contact Georgie directly at georgie@richwaycafe.co.uk.